Frequent Asked Questions

When you want to bid for a moment, first decide on the maximum you’re prepared to pay. This is your personal limit and is not displayed to anyone else. If your existing bid is beaten, your new bid will be entered at just £1 above the current bid.

For example, if the latest bid for the moment you want is £19, your bid will go in at £20. If another bidder goes to £21 then auto-bid will place a £22 bid for you.

Let’s suppose the other bidder has set a limit of £25 but you have set a limit of £30. When auto-bid places your bid of £26, there is no higher bid. You have won the moment for £26 – even though you were prepared to pay up to £30!

If your maximum bid is below the Reserve price, we’ll enter your max bid – but you’ll need to increase your bid above the Reserve price to be in with a chance to win.

Auto-notification – how do I find out about new Sweemo moments?

As a Provider, you will want to know whenever someone in the community makes a request, so that you'll have the first opportunity to make them an offer.

As a Buyer, you'll just want to keep updated whenever someone lists a moment that matches whatever you fancy.

Just go into your profile page> my details > auto-notification. Then check the categories for the types of MOMENTS and REQUESTS that you want to know about as soon as they’re posted.

New Moments

As a potential bidder, you’ll be alerted whenever a new provider posts in a category or sub-category you’ve selected. Stay on the pulse of all that’s good.

New Requests

As an individual or organisation you’ll be alerted whenever a user posts a Request in your selected category or sub-category. It’s your direct line to exciting new customers – and all the increased revenue and exposure they can bring.

Cancelling a bid - oops, I didn’t mean that, can I cancel it?

No, but you could ask the provider to cancel it for you. Sweemo’s like an auction room. If your hand goes up to bid, we take you seriously.

But if it’s a genuine cat-sat-on-keyboard situation, you can always post a comment on the moment asking the seller to cancel your bid.

Credit card - why does Sweemo want my details?

Entering your credit card details however Sweemo uses credit card details to confirm the identity of each user who creates a profile. That way, we can all trade with confidence.

This helps to create a 'trust chain' throughout any transaction. It’s part of our commitment to making the Sweemo site safe for you and other users.

Sweemo will only take a payment from your credit card if you are a seller. Your credit card details are never revealed to other Sweemo users.

Deliveries - my seller sent me something as part of the the experience but I haven't received it yet. What can I do?

Your seller is the first point of contact in this situation.

Sweemo is unable to get involved in these interactions. If your plans are complicated or have a tight schedule, it’s a good idea for both buyer and seller to spend a little time thinking through the options.

Disputes – what if I have a dispute with the buyer or seller?

As much as we love helping everyone, we are unable to mediate in individual disputes between buyers and sellers. Sorry.

Direct communication – by email or phone – between buyer and seller is usually the best starting point. And the earlier you talk about a problem, the easier it is to solve it.

If you paid by credit card, it may be worth contacting your credit card company about their online protection services.

If you aren’t able to work out the problem and you’re in the UK, we suggest you contact CEDR Dispute Resolution at www.cedr.co.uk.

Editing - how do I edit my listing details

As long as your listing has not received any bids, .

To edit your listing, go to the 'adding' tab in 'My moments' > 'Live moments'. Choose the 'edit' link next to the title of the moment you want to modify. Make any changes as required, then press 'next' to preview. Review your moment to make sure you've got everything right, then press 'next' to go to the 'Activate' page.

Once a listing has approved and is live, you won't be able to change any more details of your listing. This is why it's very important that you use the preview feature and review your listing thoroughly to ensure that correct and includes all the relevant details for your experience.

To remove a listing once it is live, please contact support@sweemo.com

Email - how can I communicate with a Sweemo provider?

When a bid is won, Sweemo will provide the successful bidder and the provider with each other's contact details. How you communicate from that point is up to the two of you.

If you want to send a message to a provider you can post a comment on the moment. The provider will see it, as will anyone else who looks at that moment. If the provider wants to give a response, that will be added as another public comment.

To send a private message, click on the Send me a message button. This lets you send a private message using our messaging service. This message will show up under ‘my messages’ in the provider’s profile, so only the provider will see it. If you get a reply, it will show up under ‘my messages’ in your profile section.

Email – when will Sweemo get in touch with me by email?

You can choose to be notified by email whenever new moments or requests are added to a category or sub-category which interests you.

If you raise a query with us, of course we’ll email you with an answer just as soon as we can. Otherwise we keep emails to a minimum - we know you’ve got a life to lead. If you are a high profile provider offering lots of moments, we might be in touch to talk about incentives.

Very rarely, Sweemo may contact individual users as part of its inquiries into inappropriate use of the site. We don’t like the dark side, and we don’t like the people who go there. So if that’s your thing, be warned.

Email – how do I know that an email is really from Sweemo?

Whoever an email appears to be from, it always pays to be alert.

But you can be sure that Sweemo will never email you to request personal details like passwords, credit card details or other private information.

Email – how do I change the email address that Sweemo uses to contact me?

Easy. Just go into your profile and update it.

Fees - what does it cost to use Sweemo?

It’s free to register your profile on Sweemo and there are no fees for bidders.

For Bidders:

The closing price is the price you pay direct to the seller.

For Providers:

If you choose to use the reserve price feature, this will incur a flat % based on the specified reserve price.

We then take commission on a sliding scale (wheee!) from that seller, based on the final closing price. The bigger the price, the tinier the percentage we take.

Check out our charges here.

Fees - how does Sweemo takes its fee?

We only take fees from our Providers.

Each time a Provider lists and sells a moment, the relevant listing fee is added to an account.

Final value commissions will appear on your account 7 days after close of the auction.

At the end of the monthly cycle, we take payment for the entire account using your default credit card that you provided us with - if you haven't provided us with your credit card details, we'll raise a PayPal payment request to your email account.

Identity theft – how do I protect myself from the bad stuff?

First things first. Anyone who uses the internet for pretty much anything should protect their computer at all times with up-to-date firewalls, anti-virus software, spyware etc. And never, ever, ever give out passwords, personal details, bank details etc. in response to phone calls, emails, or smiley strangers in the pub.

Sweemo uses credit card details to confirm the identity of each user who creates a profile, so you can trade with confidence. We will never disclose these details to other users.

Leaving – how do I delete my profile and records?

If you do want to leave Sweemo, just contact us. We’ll be sad to see you go. There’ll be a few tears, but we’ll respect your decision.

Just to make sure, we may call to confirm that the request is genuine and has come from you. If so, we’ll delete your profile and all your trading records. Hope you’ll come back soon.

Moments – how do I think up a really cool one?

Your coolest moments start with you. They’re about the people you know, the places you go, your interests and your talents. Sweemo lets you share those things. A bidder might pay a little, or a lot. With Sweemo, it’s the experience that counts. For hints and tips on creating moments – hot or cool - see our advice on creating a Moment by visiting our Inspiration Page.

Moments – who will bid for mine, and why?

Who knows? That’s the joy of Sweemo. If you’ve offered a survivalist weekend in the Cairngorms, you may think it’s unlikely to attract a white-haired old lady. But there are some amazing grannies out there. So don’t write anyone off - and never sell yourself short.

People bid on Sweemo for the same glorious reason that many of us get up in the mornings – just to find out what happens.

Moments – how do I get mine listed as a featured moment?

Featured moments are Sweemo’s own special choices. We’re constantly scanning what’s on offer. We select moments that catch the eye. A featured moment could be linked to a hot news story, or support a novel charity. Or maybe it’s so far off the wall we just couldn’t resist.

Featured moments are like spring sunshine. Enjoy if it shines on you.

If you feel that your moment deserves to be in the featured category - drop us an email to let us know: featured@sweemo.com

Moment Types - what are they?

There are 3 moment types in Sweemo.

* Sweemo - these are the super cool experiences that we feel really deserve your attention.

* Life Experiences - these are the experiences that can be created by anyone like me and you.

* Gift Experiences - these are the experiences that you can buy from commercial experience companies. They might even give you nice certificates, vouchers and a little red packets with your experiences.

Password – mine isn’t recognised even though I've set up a profile. Or maybe I’ve forgotten it. Now what?

Just click on the 'Forgot Your Password?' link on the home page. Then enter your email address and we'll send you an email with your password?

Ratings - how do I rate a provider once I’ve experienced the moment?

Go to My Moments and hit the ‘experienced’ tab. Decide how many red stars to give your provider – from 1 for ‘not so good’ up to 5 for ‘utterly brilliant’.

Remember that you are rating the provider, not the moment itself. Did the provider deliver what you expected, keep promises, turn up on time etc.? If the lead singer had to go into rehab or if you discovered 100 feet up that you don’t like paragliding, that’s not the provider’s fault.

Ratings – I just sold an experience. How do I rate the buyer?

When you’ve got the money and they’ve got the moment, go to My Moments and hit the ‘sold’ tab. Decide how many gold stars to give your buyer– from 1 for ‘grim’, up to 5 for ‘ace superstar’.

What makes a great buyer? Someone who sticks to the deal, has an ace time and then comes back for more – sounds good to us. Take stars off for hassle. Add them for a positive vibe.

Rejected listing - I can’t see why you did that to me. Can I appeal?

Of course – you’re part of the Sweemo community, so we’re happy to help. If you think we’ve been a bit rash with our decision – then please contact us. We’ll look at it with a fresh eye. Just for you.

Relisting - How do I re-list an item I previously listed without having to type it all in again?

We know how much effort it can take to make your listing look ... just right. So when you want to list it again, we've tried to make it easier for you.

Just go view your moment from any of the tabs in your 'my moments' section and there should be a 'dupilcate' button on the right hand side of the listing. Just click dupicate and all the details will be dupicated onto a new listing for you again. Just remember to re-neter the date details to make it complete. Easy huh?

Approved businesses have access to the auto-relist feature which allows listings to be automatically relisted without you having to manually duplicate each listing. If you want access to this feature - just send us a request to: support@sweemo.com

Reporting bad stuff - should I be doing that?

Well, yes – and no. Almost everyone in the world has different ideas about what makes a good time. Some people have a view about what should be allowed. In the Middle Ages there were laws about what colour clothes you could wear. Glad we got over that. A killjoy is not usually a fun person.

But if you’re seriously concerned about a moment listed on Sweemo, we do want to know. Check out our terms and conditions, then if you’re still concerned, then contact us at support@sweemo.com.

Request a dream moment – what happens if I do that?

When you request a moment in the My Moments panel, it doesn’t just appear in the Requests section of the main site.

Sweemo then alerts lots of different content providers who want to stay up-to-date with your chosen categories. So if you want to meet a favourite author, you might just be contacted by their PR agent who’s setting up a new book tour.

Reselling - my plans have changed and I no longer want the moment I won. Can I sell again on Sweemo?

Isn’t life just like that sometimes? You wait all week for a golden opportunity then two come along together. If the original seller approves, you may be able to resell on Sweemo. But not all moments are suitable for resale. Maybe there’s just not time. Or if the moment involves you and the seller doing something together – inside a pantomime horse, for instance – the seller may not want it sold on. Your seller may be willing to refund, but that’s up to them.

Reserve price – why would I have one?

It’s one of your options when you Add of Moment. Other Sweemo users can’t see it - but if a moment doesn’t reach its reserve, it doesn’t get sold.

Most moments are best without a reserve price. But if providing the moment involves some cost for you, like a week in your ski lodge, a reserve price can help you cover those costs.

Scams - I've been a victim of a scam or suspect a scam, what should I do?

Report it to us so that we can take a look and take appropriate action. If you have been a victim of a scam we also encourage you to report it to the Police.

Spamming and other abuse - how do I report it?

By limiting direct email contact to sellers and their successful bidders, Sweemo keeps your email address private until you are ready to share it. Together with other safeguards, this helps limit the possibilities for spamming and other abuse.

But there are some unhappy people out there who may try to spoil the party. If you are offended, worried, or just plain annoyed about someone’s behaviour on Sweemo, then contact us.

Spamming and other abuse – what happens when I report it?

First, be assured that the user who is reported doesn’t get to know who blew the whistle on them. Sweemo will check out your complaint and act as we think best. That might involve removing posts or blocking a member from the Sweemo site. Sweemo doesn’t enter into discussions about this. Nor do we get directly involved in disputes between users. If you need more information, look at our Terms & Conditions.

Submitting - I submitted my moment, but I can't see it live on Sweemo. Where is it?

All content listed on content goes through an approval process before it goes live on the site. This is one of the layers of security that we have to protect the integrity and safety of all our users.

When you submit a moment to go live - the moment will be visible in your my moments > live moments > pending tab

If it's not in your pending tab, then you might find it in your adding tab. This just means that the moment has not yet been submitted fo

Swapping – how does that work?

It’s the seller who decides whether to swap or not. Listing a bid as a possible swap costs £2.00 instead of £1.50 – but a good swap could be worth so much more than money.

If a moment is shown as a possible swap, you can offer any moments you already have listed. Or you can create a new moment, a really tempting swap.

When the lot closes, the seller will decide whether to accept the money or a swap. If the seller chooses your swap, the lot is closed on your moment and the deal is done.

Unhappy moment – I wasn’t happy with my experience, so what can I do?

Sweemo would love to guarantee universal happiness, but sadly we can’t. If you just didn’t like the thing that you did – perhaps it rained all day or made you seasick – that really is part of life’s rich tapestry. You buy. You try. And sometimes you just don’t like.

If you really feel that your provider let you down, you can show that when you are rating them. Should you feel that a provider was actually fraudulent, then please contact us.

Username - how do I change it?

Some things in life are hard. Some are easy. Just go into your profile and update it.

Unsuitable bidders – can I remove them from my moment?

Yes. As a seller, you can always see the bid history. So you can choose to remove particular bids. Perhaps someone bid £1,000,000 and you’re pretty sure they don’t mean it. You’ll want to remove that to get the auction rolling again.

It’s rare, but sometimes a seller might have personal reasons to remove a particular bidder from their moment. Even rarer, Sweemo may occasionally need to block unsuitable users permanently. Read our Terms & Conditions if you’re unsure.

Watching Moments

What does this mean? This feature just lets you know when an auction is about to end so that you can have a last minute bid to win the auction, if you like.

Zzzzzzzzzz – I read all the way to the bottom and these FAQs still don’t answer my question.

Then please contact us direct and we’ll see what we can do.

< back